We aim to provide flexible scheduling and prompt confirmation to ensure a smooth and stress-free experience.
Confirmation
After your appointment has been scheduled, our team will contact you via WhatsApp approximately 2 days prior to your appointment to confirm attendance and ensure all necessary arrangements are in place.
If we are unable to successfully reach you via phone call or WhatsApp by the day before your scheduled appointment, the appointment may be removed from the schedule to allow availability for other patients.
Cancellation
We understand that unexpected circumstances may arise that prevent you from attending your scheduled appointment.
However, in cases where missed appointments or late cancellations become frequent, a non-refundable deposit may be required in order to secure any future bookings. This helps us maintain efficient scheduling and accommodate other patients in need of care.
Communication
Your experience matters to us.
We are committed to maintaining a transparent and supportive relationship with every patient, and we believe that clear communication is essential to achieving this.
If you have any concerns regarding your treatment, service, or experience, our customer service team can be contacted securely via call or WhatsApp at +1 (868) 342-6045. We encourage open communication so that we can address any issues promptly and ensure your comfort and confidence in our care.